Shipping Policy

SHIPPING AND CUSTOMS

When will my order be processed?

 

All orders are handled and shipped out from our International warehouses and factories in USA or China. These orders will be shipped by Local Post (free shipping ) and by Fedex (Super Express Shipping).Please allow extra time for your order to be processed during holidays and sale seasons.

We process orders between Monday and Friday. Orders will be processed within 72 hours to 10 days (depending on the product) from the order date and shipped the next day after the processing day.

Note: the big furniture orders and lamps the delivery times are between 35 and 45 business days depending on the country. 

The customer must provide us with a correct and complete delivery address. In the event that this is not the case, we are not liable for attributable delays. In this case, if the transport company returns his order, the customer will not be able to cancel his order. The customer will have to provide us again a complete and valid address in which to receive their order.

Our furniture is made to order. Each item is prepared in a personalized way and by hand for each client.

How long will it take to receive my order?

Once you place your order, please allow 3 business days to process your orders. After that, it will take 15-20 business days for delivery (free shipping by Local Post) and 10 business day for delivery by Fedex (super express shipping)

For example all the Southeast Asian countries like Singapore normally receive their orders in less than 10 business days. 
In the cases of furniture , we will contact client in order to inform about the times.

 

Please note that for items in stock the shipping and delivery period may be extended due to the large volume of sales.

 The customer must provide us with a correct and complete delivery address. In the event that this is not the case, we are not liable for attributable delays. In this case, if the transport company returns his order, the customer will not be able to cancel his order. The customer will have to provide us again a complete and valid address in which to receive their order.

 

Note : about furniture takes between 35-60 business days.Our furniture is made to order. Each item is prepared in a personalized way and by hand for each client.

THE TIMES MARKED IN THE WEBSITE ARE ONLY VALID FOR SMALL ITEMS THAT ARE IN STOCK.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

In the event that your order has been returned by customs, we will resend it, and only until we receive it cannot be canceled

The 99% of our deliveries not have taxes in is final destination.

 

If the order arrives broken , we will send it again to the client. 

NOTE : Regarding shipments to Brazil, buyers must provide us with their CPF in the shipping note, since the Brazilian customs returns all orders without CPF.
In the event that we are not provided with such information, we are not responsible for the order not being received, nor for the damages that could be caused

 

NOTE: the orders from Norway only can be sent to the port of trondheim.